Frequently Asked Questions
For patients
How do I book an appointment?
Tap Login / Register, sign up as a Patient with your mobile number, then search your doctor by name, clinic or city and choose a time slot. Booking on OPDlive is free.
How do I know when my turn will come?
Open My Queue on your dashboard. You see the token being seen right now, how many patients are before you and the expected time. It updates live.
Why is my booking "Pending Approval"?
Some clinics confirm each booking first. Once the clinic approves it, you get your token number and a notification.
I am not getting notifications. What should I do?
Go to Settings → Notifications and press Enable, then tap Allow when your browser asks. If you blocked it earlier, allow notifications for opdlive.in in your browser's site settings.
What if the doctor is on leave?
If the doctor marks leave on your booked day, your booking is cancelled and you are informed, so you don't make a wasted trip.
Can I book for my family?
Yes. Add them under Family Members and choose who the booking is for.
Is the waiting time exact?
It is an estimate from the clinic's live queue. Emergencies or delays can change it, so please reach the clinic a little early. In an emergency call 108 / 112.
For doctors & hospitals
How do I register my clinic?
Go to opdlive.in/doctor-register, fill your details, Medical Registration No. and clinic address. We verify it within 24 hours and your clinic goes live for patients.
Is the first month really free?
Yes. Your free month starts on the day your clinic is verified and goes live. No payment is needed at registration.
How do I renew my plan and get a bill?
We remind you 7 days and 1 day before the plan ends. After payment you get a GST tax invoice by email, also available under Settings → My Bills.
How do I add a receptionist?
On your dashboard open Receptionist, create a login for her and share it. She can manage the queue, approve bookings and add walk-in tokens.